FAQ LimetaStore - Your Questions Answered

❓ Frequently Asked Questions (FAQ) – LimetaStore

1. How long does delivery take?

Delivery within Slovenia usually takes 1–5 business days after your order has been processed. Processing time is typically 1–3 business days.


2. Do you ship internationally?

At the moment, we only ship within Slovenia. International shipping may be added in the future.


3. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with tracking information (if provided by the courier). Tracking updates may take up to 24 hours to appear.


4. What payment methods do you accept?

We accept the following payment methods:

  • Credit/debit cards (Visa, Mastercard, Maestro)

  • Cash on delivery

  • PayPal (if enabled)


5. Can I cancel my order?

Yes — you can cancel your order before it is shipped. If the order has already been dispatched, you can return it following our Return Policy.


6. What if I receive a damaged or incorrect product?

If your product arrives damaged or incorrect, contact us within 48 hours at: 📧 support@limetastore.si Please include photos and your order number. We will arrange a replacement or refund.


7. What is your return policy?

You can return your product within 14 days of receiving it, as long as it is:

  • unused

  • undamaged

  • in original packaging

  • with all accessories included

For full details, see our Refund & Return Policy.


8. Who pays for return shipping?

If the product is defective or incorrect, we cover the return shipping cost. For all other returns, the customer is responsible for return shipping.


9. Do your products come with a warranty?

Yes — all products include a warranty in accordance with Slovenian consumer protection laws and manufacturer terms. Warranty does not cover physical damage or misuse.


10. How can I contact customer support?

You can reach us anytime at: 📧 support@limetastore.si We typically respond within 24 hours on business days.


11. Are my personal details safe?

Yes — we follow GDPR standards and use secure systems to protect your data. Your information is never sold or shared with third parties except when necessary for order fulfillment.


12. Do you offer product recommendations?

Absolutely — if you need help choosing the right device, just send us a message. We’re happy to assist with personalized advice.