Shipping Policy Guidelines for Your Orders

📦 Shipping Policy – LimetaStore

1. General Information

This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at LimetaStore (limetastore.si). We aim to provide fast, reliable, and transparent delivery for all customers within Slovenia.


2. Shipping Locations

We currently ship to:

  • Slovenia (all regions)

International shipping is not available at this time.


3. Processing Time

All orders are processed within:

  • 1–3 business days for in‑stock items

  • 3–7 business days for items requiring additional handling or supplier processing

Orders are not processed on weekends or public holidays.

If there is a delay, we will notify you by email.


4. Delivery Time

Estimated delivery time after dispatch:

  • 1–5 business days within Slovenia

Delivery times may vary depending on:

  • courier workload

  • weather conditions

  • holidays

  • remote locations

We do our best to ensure timely delivery.


5. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • order weight

  • delivery address

  • chosen shipping method

Free shipping may be offered during promotions or for orders above a certain value (if applicable).


6. Order Tracking

Once your order is shipped, you will receive:

  • a shipping confirmation email

  • tracking information (if provided by the courier)

Tracking updates may take up to 24 hours to appear.


7. Delivery Issues

If your package is delayed, lost, or arrives damaged, contact us immediately at:

📧 support@limetastore.si

Please include:

  • your order number

  • a description of the issue

  • photos (if the package or product is damaged)

We will work with the courier to resolve the issue as quickly as possible.


8. Incorrect Address

Customers are responsible for providing accurate shipping information. If an incorrect address is provided:

  • we cannot guarantee delivery

  • additional shipping fees may apply for re‑delivery

Contact us as soon as possible if you need to correct your address.


9. Failed Delivery / Unclaimed Packages

If a package is returned to us due to:

  • failed delivery attempts

  • unclaimed shipment

  • incorrect address

…the customer may be responsible for re‑shipping costs.


10. Pre‑Order or Out‑of‑Stock Items

If your order contains pre‑order or temporarily unavailable items:

  • we may ship items separately

  • or wait until all items are available (depending on your preference)

We will notify you of any delays.


11. Contact Information

For any shipping‑related questions, contact us at:

📧 support@limetastore.si 📍 Lokovica, 3325 Šoštanj, Slovenia

We aim to respond within 24 hours on business days.